Dear Players.
As you are aware Wargaming Asia has partnered with SEGA for the release of the Valkyrie chronicles tanks Nameless and Edelweiss. These tanks include an exclusive and special anime crew with voices partnered with the tank, rendering the crews for these tanks not interchangeable.
Our original news on the tanks release was misleading and unclear. Which has led to some players purchasing the tanks unaware the crew is not interchangeable. If you purchased the tanks before 7pm SGT Monday June 19th prior to when “how the crew works” was made clear on all portals / premium shop / pages in all languages then you may request one of the following by contacting Asia customer support.
1. An accelerated crew levelling package containing
10x boosters +300% crew exp for 2 hours valued at 175 gold each or 1750 gold total.
3 days premium valued at 650 gold
800 gold
And we hope you continue to enjoy your purchase.2. Or if you prefer, a full refund on the package.
Note : if you wish to request a refund on the package, please ensure the tanks are free of equipment before you request the tanks to be removed.Either of the above, can be requested through customer support (please allow a few days for processing) provided the purchase was before 7pm SGT June 19th.
We apologise for any inconvenience caused by this miscommunication.
Regards
Tan